Operational and Process Development
Identify, develop and implement SOPs for operational processes that cover base operations.
-SOP for KIS Reports DXB ✔
-SOP for Flight Attendants catering tours ✔Collaborate with PD to implement Business Intelligence capabilities that identify and highlights trends and issues for corrective action 1) Rotable stocks flows into and out of DXB and 2) meal wastage trends for stations/flights.
-Finalized the Use Case Reference – Improving reporting capabilities in Catering – Stock Consumption and Rotable Stock Flows on 26th July 2016 ✔
3. Develop and implement effective control process for issuing stocks to the working float by 30th September 2016
-Initial thoughts of the process outlined ✔
-Discussed & briefed JP to document the Process✔
-Approval process by self started on 07th August 2016✔
-SharePoint Folder created to store Reference Documents for the Team✔
4. Effective and efficient operational implementation of all new products and services ex-DXB- Evaluate and implement meal forecasting for out station Caterers at D-4 (5 stations in each EKAS region - Pilot implementation by 30th November 2016, followed by a network implementation - dates to be determined in due course)
Cost Management - contribute and drive initiatives to achieve departmental cost targets for 2016/17
Stock consumption
Equipment Maintenance
Meal wastage
Dry Stores
Operational Performance - drive process improvements to achieve catering performance targets
Attributable Flight attendant Reports for DXB 10 for every 100,000 passengers flown
Attributable Catering PTS missed at D-60 minutes - 5 percent or less
Attributable Catering related delays- 3 per 1000
Meal Forecasting accuracy at D-4 to final order 43 percent
Reduce by 20 percent complaints on D equipment reported by flight attendants.
Drive a high performance culture in my team during 2016/17
Living individual Development Plans for direct reports
Developing national graduate for BN's role