This morning I reported for work straight away in the Flight Kitchen. After a light breakfast 1 in the staff cafeteria, I met with SASLM 2 and agreed that they reinstate documenting any incidents on equipment falling down inside the Catering Hi Loaders and will start from next Sunday, March 5th,2017. Next up, sat down with George - one of my team to brief and coach about the importance of following correct process of actioning Flight Attendants feedback on SPMLs 3 non availability. What we agreed was
. Read the Incident Description thoroughly.
. Any KIS 4 Reports on SPMLs must be actioned within 48 hours of receipt. (This will allow the team to verify whether the SPML was actually ordered)
. Check and verify whether the SPML was actually requested/ordered by checking either the customer PNR and/or Flight details on MACS.
. In the event of PNR and/or Flight Details are not available on MACS any longer, check on Daily Special Meal message sent from Reservations Services.
. Only if the SPMLs were found either in customer PNR or Special Meal Message, assign the CAT360 Incident Report(s) to relevant Catering Suppliers
. In the event SPMLs are not found in either customer PNR or Special Meal Message, that means the Catering Supplier has not been informed to supply that particular SPML on the flight. That is no fault of the Catering Supplier and therefore no further follow up and/or investigation required by the Catering Suppliers. Do not assign the Report to Catering Suppliers.
. Make a note in the Report such as Checked customer PNR (write PNR reference) and there was no SPML request and Close the Report.
After going through a few Reports by myself following the above process, I realized it takes about 3 to 4 minutes to action each Incident Report.
I also briefed and coached George regarding Rotable Stock Issue Dashboard - how to use it, the purpose it etc.
This morning, I also spent a good couple of hours at the ware wash, in particular checking about brekages of First and Business Class Mugs. It seems for the first 26 days of the month there have been 1907 breakages of mugs mostly due to hairline cracks. EKFC feel that there could be a better way to pack mugs inside the drawers that may potentially reduce breakages. They agreed to come up with some proposals. While at the ware wash I was also trying to verify Swen's Action Plan:
Action plan
- Stop good products being mixed with damaged – This will be done with introduction of new colored bins with lids (lockable) so no other item can be thrown inside.
- Make sure missed tray items are not mixed with damaged– This will be done by introducing two smaller bins, color coded for collection of items with current process of counting and disposal records.
- Damaged collection points – This will be done by the introduction on new bins as part of point one.
- Recording details – This will still be the same as current process but refined with the Supervision only having access to collection bins / record capturing and disposal processing.
- The revamped breakage campaign shall be distributed to all on what the control measures and process changes were.
- Retraining of all staff will take place again so all know the updated process changes.
- Extra Supervision checks on machines will be done now already, plus with the additional Supervision resources coming soon will better the machine coverage / inspections and Supervision. (** This has already been implemented**)
After the ware wash, my next stop was at Damas's and he sounded a bit pissed off of having to do stock levels, re ordering etc all by him self without any support from us. Damas is a very knowledgeable, experienced and skilled gentleman who has been in the company more than 25 years and his frustration is understandable.
Later in the afternoon there were door to door meetings from 1pm to 5pm - Wastage Reduction Meeting, Operations Meeting and Meeting with Mr. Sharif 
Mushrooms, Baked Beans with Brown Arabic Bread
Senior Airside Logistics Manager
Special Meals
Knowledge based In-flight Service