The daughter is moving to her own rented accommodation, together with a bunch of her friends in September this year, when she starts 2nd academic year. So they signed for a house to rent in the close proximity to the uni. The thing is, since the deal was made, the real estate agent has been making errors in their house agreement, guarantor agreement and even in the payment schedule. Even after already making the 1st payment installment for the annual rent in April this year, their most recent letter sent to the daughter mentioned incorrect payment installements and dates, without even taking into consideration of the 1st installment she has already paid in this past April.
Thankfully, when she forwarded all the email correspondence earlier this evening, I went back checked the previous emails I had and requested her to clarify with the real estate agent, which she did promptly. And they replied back and saying that the letter they sent was incorrect" and confirmed receiving the April payment and also the next two payment dates as July 1st, 2017 and October 1st, 2017. Oh, well, it seems like we must thoroughly check correspondence from these guys and perhaps also file printed hard copies for later reference, if need be.
I can't understand why these guys cannot get their act together!